Miso Hungry Privacy Policy

Effective Date: 6 April 2025 Trading Name: Miso Hungry Owner: MHF Capital Pty Ltd (ABN: 94 669 537 311)

1. Introduction

MHF Capital Pty Ltd trading as Miso Hungry ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, services, or otherwise providing us with your personal information, you consent to the collection and use of your information as described in this policy.

2. What Personal Information We Collect

The types of personal information we collect include, but are not limited to:

  • Identity and Contact Details: Name, address, email address, phone number.
  • Booking Information: Reservation details, special requests, dining preferences.
  • Payment Information: Credit/debit card details or other payment data (processed through secure third-party platforms).
  • Marketing and Communication Preferences: Subscription preferences, feedback, reviews.
  • Online Activity: IP address, device details, browser type, pages visited, time spent on site (collected via cookies and analytics tools).
  • Employment Information: For job applicants—resumes, employment history, and referees.

3. How We Collect Your Information

We collect personal information directly from you when you:

  • Make a booking via our website, app, phone, or in person.
  • Order food and beverages.
  • Subscribe to our newsletter or marketing communications.
  • Complete surveys, leave feedback, or enter promotions.
  • Complete a form on our website.
  • Apply for employment with us.
  • Interact with our website and digital platforms.

We may also collect information from third-party service providers such as online booking systems, payment processors, and social media platforms.

4. Why We Collect Your Information

We collect, hold, use and disclose your personal information to:

  • Process reservations, orders, and payments.
  • Provide our products and services efficiently.
  • Communicate with you regarding your bookings or queries.
  • Personalise your dining or service experience.
  • Send promotional materials and special offers (if you opt in).
  • Improve our website, products, and customer service.
  • Comply with legal obligations and prevent fraud.

5. Disclosure of Your Personal Information

We may disclose your information to:

  • Our employees and contractors.
  • Third-party service providers (e.g., payment processors, booking systems, IT support).
  • Marketing agencies or email distribution services (only with your consent).
  • Legal or regulatory authorities if required by law.
  • Business partners, in the case of joint promotions or partnerships (with your consent).

Some of these third parties may be located outside Australia. We take reasonable steps to ensure overseas recipients comply with the APPs or are subject to similar privacy protections.

6. Direct Marketing

We may use your personal information to send you marketing messages, promotions, or updates about our business. You can opt out at any time by:

  • Clicking the "unsubscribe" link in emails; or
  • Contacting us directly at admin@mhcorporate.com.au

7. Use of Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website performance and user experience.
  • Understand user behaviour and preferences.
  • Deliver targeted advertising.

You may disable cookies in your browser settings, though this may affect website functionality.

8. Security of Your Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These include:

  • Secure servers and encrypted connections (SSL).
  • Access controls and user authentication.
  • Regular monitoring and updates of our IT systems.

However, no method of transmission over the internet is completely secure. We cannot guarantee the absolute security of your data.

9. Access and Correction

You have the right to request access to your personal information and request corrections if the information is inaccurate, outdated, or incomplete.

To make a request, please contact us at:

Postal Address: Level 9, 388 Queen Street, Brisbane QLD 4000

We may require you to verify your identity before processing your request and may charge a reasonable fee for providing access.

10. Complaints

If you believe we have breached your privacy or mishandled your personal information, please contact us. We take complaints seriously and will investigate and respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992

11. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of third-party sites. We recommend reading their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review the policy periodically.

13. Contact Us

For any privacy-related questions, concerns, access requests, or complaints, please contact us:

MHF Capital Pty Ltd (Trading as Miso Hungry) Postal Address: Level 9, 388 Queen Street, Brisbane QLD 4000